Application Support Engineering Lead 

We are seeking a highly experienced Application Support Engineering Lead with 12+ years of expertise in leading and managing a diverse team of engineers. This role requires deep technical knowledge and leadership skills to oversee Oracle Database Engineers, SQL Database Engineers, Wintel Engineers, and Unix/Solaris/Linux Engineers. The successful candidate will ensure the stability, scalability, and performance of enterprise applications while driving continuous improvement and operational excellence.

Key Responsibilities:

• Lead and manage a diverse team of application support engineers, ensuring high performance and collaboration.
• Oversee support operations for enterprise applications, ensuring uptime, reliability, and security.
• Provide technical leadership across database (Oracle, SQL), Wintel, and Unix/Solaris/Linux environments.
• Establish and enforce best practices for incident response, problem management, and system maintenance.
• Drive automation and process improvements to enhance operational efficiency.
• Collaborate with development, infrastructure, and security teams to support application lifecycle management.
• Conduct root cause analysis for complex application issues and implement long-term solutions.
• Ensure compliance with organizational policies, industry standards, and security protocols.
• Mentor and develop engineering team members, fostering professional growth.
• Report key performance metrics and provide strategic insights to senior leadership.

Basic Qualifications:

• Bachelors degree and 0 years of experience or a High School diploma and 12 years of experience in application support engineering with a strong leadership background.
• U.S. Citizenship required; Must have the ability to obtain a DHS Entrance on Duty (EOD) clearance
• Proven experience managing teams across multiple disciplines, including databases, Wintel, and Unix/Linux.
• Expertise in troubleshooting and optimizing enterprise applications and infrastructure.
• ITIL Foundation certification is required/must be obtained within 30 days of hire.
• Ability to obtain a Public Trust/Entry On Duty (EOD) clearance.
• Strong knowledge of ITIL processes and best practices.
• Experience with automation tools and scripting languages (e.g., PowerShell, Python, Bash) preferred, not required.
• Excellent problem-solving skills and ability to manage high-pressure situations.
• Strong communication and collaboration skills to work effectively with cross-functional teams.

Preferred Qualifications:

• Oracle Database Administration Certification.
• Microsoft SQL Server Certification.
• Red Hat Certified Engineer (RHCE) or equivalent.

Work Environment:

• Hybrid role based on business requirements.
• On-call support for critical issues as needed.
• Occasional travel for team coordination and system upgrades.