Business Analyst (CRM)

The ideal candidate will provide Outreach and Relationship Management to Support Agile and DevSecOps Environments to include the following:

• Developing, maintaining, delivering, and executing a comprehensive plan for customer outreach and Customer Relationship Management (CRM).
• Defining the plans, processes, and methods for managing coordination and communications with the stakeholder community.
• Supporting both broad and targeted stakeholder coordination and communications of relevant activities, schedules, testing, and service capabilities, to increase awareness customer confidence, and to improve customer satisfaction levels.
• Developing the plans, processes, tools, and techniques to collect user feedback and customer satisfaction (e.g., surveys, questionnaires); analyze and assess results; identify and recommend opportunities for continuous improvement; and report results and recommendations back to the Sponsor.

*Position is contingent upon Spring 2025 contract award*

• TS/SCI with Polygraph level clearance is required.
• BA/BS and 8+ years of experience; Masters and 6+ years; an additional four years of experience may be considered in lieu of degree.
• Proven experience as a Business Analyst, with a focus on CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.).
• Strong understanding of CRM processes, customer lifecycle management, and data-driven decision-making.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Experience working with cross-functional teams and translating business requirements into technical solutions.
• Knowledge of CRM system configuration, customization, and integration with other enterprise tools.
• Familiarity with data reporting and analytics, with experience in tools like Excel, Power BI, or Tableau being a plus.
• Strong communication skills, with the ability to interact with both technical and non-technical stakeholders.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.