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DataCenter Tier 2 Service Desk Shift Lead

2024-144526
Cloud and Infrastructure Services
Secret

Location:

Kansas City
,
MO

Secondary Location:

,
,

Telecommute Options:

No remote/telework allowed
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About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Responsibilities

Peraton is seeking a Tier 2 Service Desk Shift Lead to work onsite in Kansas City, Missouri.

 

We are seeking a Shift Lead for the Tier 2 Service Desk to:

  • Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operations
  • Enable USMC world-wide customers the ability to access and operate mission-critical applications in support of warfighter requirements.

Responsibilities include:

  • NIGHT SHIFT
  • Providing leadership and technical expertise to support operations of 24x7 Tier 2 Service Desk supporting System Administrators with hosting in the USMC enterprise application hosting environments; Peer leader in operation of 5-person shift
  • Execution of Data Center Service Desk processes, functions, activities and tasks.
  • Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions for private and commercial cloud infrastructure
  • Monitoring, managing and triaging datacenter systems to ensure operation, reporting of anomalies, call-out of Tier 3 staff in coordination with Incident Manager and resolution of issues with physical and virtual datacenter environment.
  • Providing leadership written and verbal reporting to support datacenter C2 operations.
  • Maintaining knowledge and communicate status of the datacenter environments including providing reporting and updates as needed
  • Support training and development of more junior staff on datacenter-specific technologies and processes
  • Work includes weekend shifts and possible surge requirements.
Qualifications

Basic Qualifications: 

  • BS 5-7 Years, MS 3-5, PhD 0-2 or HS 8-10 years
  • IAT II Certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
  • ITIL training or certification (within 30 days of start)
  • Active DoD SECRET security clearance
  • Experience and ability to triage data-center incidents and events for effective resolution
  • Experience with Active Directory account and server management and monitoring
  • Experience preparing documentation and briefings for leadership in a concise and effective manner
  • Experience with server administration:  Microsoft Windows Server, Red Hat Linux (RHEL), Share-Point
  • Experience with monitoring and management tools such as vCenter, vSphere, VMWare VRealize Operations Manager, Log-Insight, Network Insight
  • Experience with enterprise/data-center Service Desk Operations including use of a service management tool (Remedy preferred)
  • Knowledge of Backup Systems, SQL Server, Oracle, Storage (SAN & NAS), Networking principles and equipment (CISCO, Palo Alto)
  • Knowledge of IT Service Management Processes and concepts with special emphasis on Incident and Event management
  • Demonstrated leadership ability to coordinate work among a small team, provide training and technical direction to team members, mentor and train newly assigned staff
  • Demonstrated customer service capabilities and focus
  • Demonstrated ability to work with a virtual team across locations including coordination, collaboration and effective communication using synchronous and asynchronous tools and techniques

Preferred Qualifications:

  • AWS or Azure fundamentals certification or experience
  • VMWare certification or experience (vSphere, vCenter, vROPS/Aria Operations)

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range

EEO

An Equal Opportunity Employer including Disability/Veteran.

Our Values

Benefits

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

  • Paid Time-Off and Holidays
  • Retirement
  • Life & Disability Insurance
  • Career Development
  • Tuition Assistance and Student Loan Financing
  • Paid Parental Leave
  • Additional Benefits
  • Medical, Dental, & Vision Care
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