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Event & Incident Management Analyst

2024-144531
Cloud and Infrastructure Services
Secret

Location:

Kansas City
,
MO

Secondary Location:

,
,

Telecommute Options:

No remote/telework allowed
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About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Responsibilities

Event & Incident Management Analyst

Location: Onsite in Kansas City, Missouri

 

Overview:

We are seeking an Event & Incident Management Analyst to do the following:

- Support US Marine Corps (USMC) enterprise level hybrid cloud datacenter operations

- Enable USMC world-wide customers to execute critical missions

 

What you will do....

As an Event & Incident Management Analyst, you will be responsible for supporting outage resolution and event and incident management process, procedure, execution, and documentation.  You will lead outage response activities to coordinate Tier 2 and Tier 3 team activities and complete leadership reporting. You will also maintain and report Event and Incident response metrics and closely coordinate with other IT Service Management process leads particularly Event, Incident and Problem Management.

 

Responsibilities include the following:

- Support Event and Incident Management Coordinators in executing overall event and incident management processes in support of hosting management

- Support on-call incident response in support of Incident Management coordinator including:  Incident creation, prioritization, assignment, queue management, escalation and resolution in order to restore normal service operation as quickly as possible minimizing the disruption to a customers of a multi-site Datacenter.

- Support event identification, system configuration, and support training and execution of event management processes with Event Management Coordinator

- Conduct event and incident management trend analysis, error identification, and process improvement activities

- Analyze and provide input for event and incident management processes, procedures and metrics to identify service improvement and staff opportunities for       improvement and efficiency. 

- Support training requirements for event and incident management

- Serve as a Backup/augmentee for TAC shift members when needed for surge requirements

- Serve as a backup to the Incident and Event Managment Coordinators

- Support after hours/weekend on-call requirements (rotational with Incident Management Coordinator and Incident Manager)

Qualifications

Requires:

  • BS/BA 5-8, MS 3-5, Phd 0-3, Will consider HS 9-11 of experience.
  • US DoD SECRET Clearance.
  • IAT II Certification.
  • ITIL Training or certification within 30 days of start; Desire ITIL certification.
  • Experience with data-center operations, ITSM processes, Windows administration, Virtualization environments and familiarity with networking, Red Hat Enterprise Linux, database operations (Oracle & SQL), vRealize Operations tool suites.
  • Experience in troubleshooting at Tier 2 level to identify likely causes of incidents/outages and communication with Tier 3 team as needed to resolve issues.
  • Experience with ITSM ticketing system such as BMC Remedy -- to include opening, updating tickets; gathering essential information from customers to resolve incidents; documenting ongoing work and resolution; experience with reporting systems from ticketing solution.
  • Excellent communication and coordination skills including briefing to senior leadership. 
  • Experience with incident management or incident resolution.  Exceptional ability to handle volatile and uncertain situations and effectively communicate and coordinate responses.
  • Experience identifying candidates for event identification, collaboration with system architects to identify automated event alerting capabilities; and experiencing developing and executing event response procedures.
  • Knowledge of trend analysis and root cause analysis processes and capabilities.

Benefits:  At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily. We are fully committed to the growth of our employees. From fully comprehensive medical plans, to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

 

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range

EEO

An Equal Opportunity Employer including Disability/Veteran.

Our Values

Benefits

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

  • Paid Time-Off and Holidays
  • Retirement
  • Life & Disability Insurance
  • Career Development
  • Tuition Assistance and Student Loan Financing
  • Paid Parental Leave
  • Additional Benefits
  • Medical, Dental, & Vision Care
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