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Information Technology Support Specialist

2024-146296
Technical Support / Help Desk
Agency Clearance

Location:

Irvine
,
CA

Secondary Location:

,
,

Telecommute Options:

No remote/telework allowed
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About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Responsibilities

We are searching for a talented Information Technology Support Specialist to become part of Peraton’s Citizens Security & Public Services, Government Services, City of Irvine Account. This role will be based in Irvine, CA, with working hours scheduled for the overnight shift.

 

Day to Day Roles and Responsbilties: 

  • Running conduit and cable, installing and connecting trays, racks, and electronic hardware systems.
  • Connecting and testing audio/visual, computer server, network, and telecommunications equipment for both new and retrofit constructions.
  • Performing installations, upgrades, and removals of products while ensuring coordination with engineering field changes.
  • Assembling, installing, and configuring systems and equipment based on site assessments and schematics.
  • Conducting system programming and optimization as part of the installation process.
  • Completing final commissioning and integrated acceptance testing of electrical systems and associated equipment.
  • Ensuring commissioning and final acceptance of critical path equipment align with client requirements and applicable industry standards (API, ABS, DNV, etc.).
  • Conducting routine system maintenance and analysis functions, including hardware configurations and equipment component management.
  • Providing on-site end-user training on system operation, maintenance, and limited troubleshooting.
  • Travelling frequently to customer sites to perform duties.
  • Instructing and assigning staff to provide technical support to various departments and team members throughout product development and implementation.
  • Assigning testing and verification tasks to ensure hardware meets specifications and requirements.
  • Overseeing the build, testing, and modification of product prototypes, utilizing both working and theoretical models.
  • Analyzing user needs and recommending appropriate hardware solutions.
  • Directing technicians, engineering designers, or technical support personnel as necessary.
  • Collaborating with engineering staff to evaluate the interface between hardware and software and ensure operational and performance requirements are met.
Qualifications

Basic Qualifications:

  • High School diploma and 1 year of experience
  • US Citizenship or Green Card Holder (No Sponsorship)
  • Must be able to pass a CA Irvine Polygraph examination. 
  • Extensive customer service skills required
  • Proficient understanding of circuit boards, processors, electronic equipment, and computer hardware and software.
  • Proficient understanding of various computer software, including configuration management software, desktop communications software, operating system software, and internet directory services software.
  • Proficiency in diverse installation tasks including running conduit, installing hardware systems, and connecting/testing various equipment.
  • Experience in product installation, upgrades, and removals while adhering to engineering changes.
  • Capable of assembling, installing, and configuring systems based on site assessments.
  • Skilled in system programming, optimization, and final commissioning/testing.
  • Knowledgeable about industry standards and ensuring equipment meets client requirements.
  • Proficient in routine maintenance, troubleshooting, and end-user training.
  • Willingness to travel frequently and ability to perform physical tasks.
  • Ability to assign technical support tasks and oversee testing and verification processes.
  • Capable of analyzing user needs and recommending suitable hardware solutions.
  • Skilled in directing technical personnel and collaborating with engineering staff.

Target Salary Range

$39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range

EEO

An Equal Opportunity Employer including Disability/Veteran.

Our Values

Benefits

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

  • Paid Time-Off and Holidays
  • Retirement
  • Life & Disability Insurance
  • Career Development
  • Tuition Assistance and Student Loan Financing
  • Paid Parental Leave
  • Additional Benefits
  • Medical, Dental, & Vision Care
Happy man with his two children