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Jr/Mid Level Computer System Analyst/User Support - Space Program

2024-146409
Applications Services
Agency Clearance

Location:

Brook Park
,
OH

Secondary Location:

,
,

Telecommute Options:

Flexible for occasional telework – must be local to work location
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About Peraton

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Responsibilities

Peraton is seeking a Jr./Mid Level Computer Systems Analyst to join our team in Brook Park, OH, for our NASA customer's Glenn Engineering and Research Support (GEARS) Contract team, to support a research and engineering application infrastructure. This position will be a hybrid of primarily on site work, with some telework allowed, and will require a person who is within a commutable distance locally to the site. 

 

Peraton provides over 100 research and engineering applications and an accompanying IT support environment at their facility and contract station.

In this position, you will work in a dynamic, team-based support environment as a member of our research and engineering application support team to provide the installation, configuration, integration and troubleshooting of research and engineering applications throughout the NASA Glenn Research Center campus.  You will directly support end-users and our NASA customer’s organizational-specific IT needs.

 

Your responsibilities will include the following: 

  • Provides both remote and on-premises end-user and lab support
  • Installs and documents procedures for research and engineering applications
  • Troubleshoots and recommends changes to software and computer hardware in office and lab environments
  • Records and tracks all work in the team’s ticketing system
  • Participates in operations and strategic meetings providing input on operational issues and concerns
  • Performs Plotter, printer and document scanning support as needed
  • Coordinates with outsourced commodity IT providers
  • Provides input and responds to application and system IT Security related issues
  • Reports on issues and assigned project statuses to management
  • Recommends and participates in the development of the engineering application environment
  • Recommends computer systems specifications and compatibility requirements that fit with IT system architecture standards addressing research and engineering applications
  • Recommends and participates in the execution of data management techniques
Qualifications

Required Experience:

  • BS degree in Computer Science, Information Technology, Computer Engineering, or other related technical field, and 2+ years of related technical experience, or an AS degree and 4+ years of related experience
  • 2+ years of experience working in an application user support environment
  • Working knowledge of Linux, Windows, Mac OS
  • Experience in basic desktop/laptop hardware and computer-based network troubleshooting
  • Experience with the installation, configuration, integration, and troubleshooting of applications in a diverse hybrid environment
  • Knowledge of network and information security (cybersecurity) and how to configure software applications to meet governance requirements
  • Experience using Microsoft Office Suite
  • Must be a US Citizen and successfully complete a U.S. government background investigation

Desired Experience:

  • Operating system training and certification
  • IT security training and certification
  • Familiar with AWS offerings, other Cloud based solutions, and virtual environments such as VMWare
  • Experience installing non-commodity applications at the user desktop (i.e., engineering and analysis applications)
  • Ability to work independently as a self-motivated individual showing both ownership of problems and initiative
  • Strong interpersonal skills and verbal communication
  • Creative and critical thinking, problem analysis and problem solving, and strong customer service skills
  • Ability to prioritize individual task list to resolve issues in timely fashion

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range

EEO

An Equal Opportunity Employer including Disability/Veteran.

Our Values

Benefits

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

  • Paid Time-Off and Holidays
  • Retirement
  • Life & Disability Insurance
  • Career Development
  • Tuition Assistance and Student Loan Financing
  • Paid Parental Leave
  • Additional Benefits
  • Medical, Dental, & Vision Care
Happy man with his two children