Peraton is seeking a Service Desk Analyst to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program. This position is in Key West, FL. Qualified applicants will provide enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. Applicants will work through a modernization and consolidation of the operational environment under a common technology framework to better support the services provided to the United States Coast Guard. 

Day to Day Work Responsibilities:

• Provide Remote Support, Desktop Support and Field Technician Support.
• Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
• Utilize Role Based Access Control (RBAC) to determine an end user’s authorized network access.
• Coordinate Hardware delivery, maintenance, installations, and upgrades
• Performed software installations and remediation to ensure application reliability
• Responsible for account management (password reset, account maintenance)
• Create email accounts, change status in Active Directory
• Monitor, manage and secure employees’ mobile device
• User support for network and desktop hardware and software complication and training
• Diagnose IT and network problems, and recommend and/or implement solutions
• Implemented Virtual Desktop infrastructure allowing virtual desktop management

Basic Qualifications:

• BS Degree and 2-4 years’ experience or MS degree with 0-2 years’ experience or a high school diploma/equivalent with minimum 6 years’ relevant experience
• U.S. Citizenship required; must have a current, active Secret (or higher) clearance
• 1-3 years of proven experience in a heavy customer focus position involving and technical knowledge and services
• Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs
• Extensive experience working with various Microsoft Windows operating systems
• Professional written and interpersonal skills are essential when communicating with clients
• Experience installing and configuring computer systems and applications

Preferred Qualifications:

• 2 or more years customer service experience or other pertinent related IT experience

• ITIL foundation certification or familiarity with ITIL methodologies and best practices
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Industry-specific certification may be required