Key Responsibilities:

Business analyst responsible for all requirements related to the mobile billing support, including:

• Coordinate and report on mobile device billing and service management.
• Provide invoice management and auditing.
• Prepare monthly wireless usage report and audit reports according to requirements, as well as reports that identify current lines of service and cost of future services.
• Perform custom and predetermined audits and monitor usage trends to prevent unauthorized usage, suspected fraudulent usage, or excessive usage.
• Perform analysis of invoices for abuse, misuse and fraud.
• Provide alerts if device usage exceeds thresholds or average monthly amounts.
• Audit all wireless service provided invoices monthly in an effort to realize potential cost savings.
• Work with stakeholders to provide possible solutions for international and domestic calling and messaging.
• Research, review, dispute and track all potential billing errors through final resolution.
• Provide customers with reports that identify current lines of service and cost of future services.
• Coordinate device suspension, cancellation and feature changes.

      *Contingent on Contract Award*

Basic Qualification:

• US. Citizen; eligible for DOD Secret Security Clearance.
• 6 Years experience without a degree, or Bachelor’s degree with 2 to 4 years, or master’s degree with 0 to 2 is required. Years of experience can be substituted in lieu of degree.
• Exemplary communication and analytical skills
• Experience building briefs and spreadsheets

Preferred Qualification:

• Active Secret Security Clearance.
• Experience in mobile billing support for a large organization
• Experience in invoice management and auditing
• Experience working programs using ITIL v. 4 and/or Agile framework for Service Management