Key Responsibilities:

• Develop, implement, and manage change management processes.
• Perform effective management of the standards and configurations of each configuration item (CI).
• Ensure each CI within the environment is secure, centrally reviewed, managed,
• and coordinated to prevent disruption to business services.
• Ensure all change management processes align with ITIL v.4 and Agile framework for Service management to maximize use of the Agency ServiceNow ITSM tool.
• Evaluate and facilitate approval of all changes within functional area of responsibility to determine impact on systems and customers, and mission.
• Develop SOPs and provide regular or refresher training as process improvements/changes are implemented                                                *Contingent on Contract Award*

Basic Qualification:

• U,S. Citizen; eligible for U.S. Security Clearance.
• Bachelor’s degree with 8 years, or master’s degree with 6 years, or PhD with 3 years’ experience is required.
• Must have experience in leading and working with stakeholders and system owner to implement and maintain effective change management processes.
• Must have experience with ServiceNow or other ITSM tools.

Preferred Qualification:

• Active Secret Security Clearance.
• ITIL v.4 Certification