Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Peraton is seeking a Customer Service Expeditor to join our team of qualified and diverse individuals. The qualified applicant will be a member of the Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. CAEIO provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.
The Customer Service Expeditor will be a member of the CA/CST CAEIO Service Center team, responsible for working closely with CAEIO contractors, DOS leadership and business stakeholders to monitor Service Desk shift performance, provide incident intake processing oversight, and ensure timely incident escalation.
Responsibilities
Core Work Schedule: Monday – Friday, 10:00 am-6:00pm
Work Location: 44873 Falcon Place, Suite 150, Sterling, Virginia 20166
This position is hybrid after the individual completes a 12-week New Hire Training Program, which is held Monday through Friday from 7:00 AM to 3:30 PM in Sterling, VA. After completing the training program, the individual will work their assigned shift in Sterling up to two days per week. With manager approval, the individual can work remotely the other days. The number of days the individual works onsite is subject to change based on government/program requirements (for example, surge support might require the individual to be in the office more than two days per week).
Required Qualifications
Desired Qualifications
Education and Experience Requirements: High school diploma (or equivalent) and 9 years of experience; Associate degree and 7 years of experience; 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.