We are hiring for an Help Desk Support Specialist in USAG Bavaria,Germany.

Demonstrable experience in the fielding, management, configuration, repair and system program aspects of hardware desktop support in an enterprise setting.  Demonstrable experience in Windows 10 Professional, Microsoft Active Directory and Storage Area Network (SAN) administration

What you'll do:

• Provide basic Command, Control, Communications, Computers and Information Management (C4IM) Service Support.
• Support End-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners.
• Process NIPR, SIPR & VPN account requests.
• Primary point of contact for processing VIP 119/trouble tickets assigned to the USAG Information Management Office (IMO) group by the Enterprise Service Desk or the Servicing Signal Battalion.
• Maintain NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts by creating, modifying or updating properties or groups. Coordinate with the ETNOSC AD Team or the ESD, as necessary, to troubleshoot AD issues.  Includes creating or update existing 119/trouble tickets.
• Enter daily work in an internal contractor ticketing system and ITSM.
• Install and configure Army NIPR/SIPRNet images on computers.
• Perform hardware/software additions, moves, and changes.
• Support Team requirements as necessary.
• Participate in mobility administration as needed by the organization (iPhones).
• Analyze system faults, troubleshoot, and run diagnostic tests on hardware to detect problems.
• Provide weekly and monthly status reports documenting work performed.

Customer Relationship:

• Maintain a high level of customer satisfaction by clarifying and exceeding customer requirements.
• Visit customers’ offices to support the customers as necessary.
• Respond to service, product, technical, and customer questions.

2 years with BS/BA; 0 years with MS/MA or 6 years of applicable experience in lieu of degree

What you'll need:

• Knowledge of system administration and technical practices to resolve customer IT problems.
• Ability to demonstrate good oral, written, and telephone communication skills.
• Ability to build and maintain relationships with customers, peers, and support partners.
• Active Directory Administration.
• Windows Desktop Support and MS Office Support.
• Ability to multi-task and handle changing priorities set by the client.
• Active DOD Secret Clearance. 

Certifications required:

• Comptia Security+
• Computing Environment certification (can be done during on-boarding)