IT Specialist

Peraton is hiring an IT Specialist to support our Department of Defense Cyber Crimes Center (DC3) in Linthicum Heights, MD. You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents. You will be responsible for supporting and troubleshooting a variety of technologies (Network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cellphones, desk phones) adhering to contracted service level agreements.

Day to Day Work Responsibilities:

• Provides technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies
• Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
• Sets-up and configures new end user equipment including laptops, mobiles devices, printers, VoIP phones and other peripherals.
• Documents all changes in ticketing system to ensure all asset and configuration information is up to date.
• Investigates and resolves all connectivity issues related to end-user as well as site infrastructure IT equipment.
• Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information.
• Recommends through Peraton management customer service and IT process support enhancements, researching and recommending new technologies and procedures.
• Provide technical guidance for directing and monitoring information systems operations.

Required Qualifications:

• Associates degree and 10+ years of experience; OR Bachelor’s degree and 8+ years of experience; OR Master’s Degree and 6+ years of experience. Or 3 years with PhD. However, four (4) years of additional relevant experience or specialized training will be considered in lieu of a Bachelor’s degree.
• Active Top Secret clearance with SCI eligibility.
• DoD 8570 IAT Level II certification (Security+ at a minimum).
• Must have extensive experience with desk-side IT support and the ability to communicate in a professional manner with senior executive government staff.
• Must have experience with creating user accounts for Windows environments.
• Experience supporting variety of IT technologies (Laptops, desktops, Mobile devices, etc.).
• Self-motivated and proactive – able to work independently with minimal supervision, identify opportunities and develop new ideas.
• Able to plan and prioritize team workload to ensure objectives are achieved on time.
• Experience working in a professional security environment balancing multiple tasks and prioritizing as required.
• Team Player – Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion.

Preferred Qualifications:

• Relevant Service Desk focused experience in Secret and Top Secret environments.
• Cisco & Microsoft Certifications.
• Experience running and/or managing projects.