About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Responsibilities
The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs) and unified communication (UC) services.
More About the Role:
As a Tier 3 NETOPS Administrator, you'll be challenged with hard complex support problems where you will coordinate with other NOC and Operational staff and be asked to lead and perform platform upgrades. You are expected as one of the leaders on the Network team to coordinate ticket acceptance and resolutions. You will develop technical resolution reports for critical outages in the Network.
What will you do:
- Perform System patching and IAVA patches to network routers and switches.
- Perform IOS and Software upgrades.
- Create/review and publish in KM system Standard Operating Procedures (SOP) for network operations.
- Troubleshoot systems failures and accessibility problems within the network to our services.
- Monitor network performance, track usage and develop capacity planning reports.
- Develop and maintain IP Address allocations tables.
- Make recommendations that enhance operational efficiencies for network monitoring, management, and overall operations.
- Uses experience and knowledge articles to understand/implement potential workarounds.
- Updates knowledge articles and handles "how to" questions.
- Support KM management by entering solutions into the Solutions database.
- Facilitate engineering design data calls.
- Lead new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
- Work independently while providing leadership to the rest of the Network team.
- Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
- Preform Network ticket resolution.
- Support Network ticket closure across Network OPS staff to include:
- Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
- Use administrative access to the network to provision new switches, router, VLANs and Krypto.
- Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
- Routing Service Requests to the appropriate organization required for incident resolution.
- Performs root cause analyses.
- Completes problem resolutions associated with incident ticket(s).
- Will configure, deploy, manage, and maintain Network monitoring systems used by the technicians to ensure availability and overall performance of system and services.
- CONUS travel up to 25%
Qualifications
Required Qualifications:
- Active TS/SCI with poly or ability to pass Polygraph examination
- High School/GED + 9 Yrs, or Associates + 7 Yrs, or Bachelors + 5 Yrs, or Masters + 3 Yrs, or PhD + 0
- Information Assurance Technical (IAT) II Certification
- Experience utilizing trouble ticket systems like ServiceNow
- Excellent customer service, writing and oral communication skills
- In-depth knowledge and understanding of LAN/WAN and Unified Communication (UC) technology, tools and services.
- Demonstrated experience as a Network Administrator in a Network Operations center environment
- Ability to multitask and work in a fast-paced environment
Target Salary Range
$112,000 - $179,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range
EEO
An Equal Opportunity Employer including Disability/Veteran.
