Peraton is looking for an onsite Network Operations Center Technician (Multiple Shifts) to monitor and enterprise environment consisting of 5,000 plus network devices, over 6,000 servers and 100’s of applications.

What You'll Do: 

• The mission of this group is to provide 24x7x365 operational and administrative support for the client
• Manage all incoming and outgoing support requests related to the network and business infrastructure
• Will work with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs.
• Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support at the FDA White Oak (10903 New Hampshire Ave, Silver Spring, MD) location. 
• Monitor systems, applications including high and low level network wide performance monitoring, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.

Shift Schedule:

Sunday – Wednesday : 6am-2pm, 12pm-10pm, and 10pm-6am 

Wednesday – Saturday : 6am-2pm, 12pm-10pm, and 10pm-6am.

Required Qualifications:

• High School level plus some advanced training; Minimum of 3 years
• Cisco networking skills
• 1-3 years of NOC experience
• SolarWinds monitoring experience  
• ServiceNow or other ticketing systems
• Ability to concurrently manage multiple tasks
• Strong troubleshooting skills
• Must be a US Citizen
• Must be able to obtain and maintain a Public Trust Clearance

Desired Qualifications:

• Cisco CCNA Certification
• CompTIA Certification
• Knowledge of network technologies, connectivity, protocols, and security.

Benefits:

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

#LI-ET1