Responsibilities include, but are not limited to:

• Applies ITIL experience in performance analysis and development of existing processes, procedures and methods to promote effective business and systems operations through standardization, improvement, simplification and discontinuance
• Provides ITIL subject matter expertise to develop, improve, integrate, measure, and report on operational processes throughout network
• Leverages expertise in the identification, development, implementation, and monitoring of Continual Service Improvement (CSI) and Continuous Process Improvement (CPI) opportunities and initiatives
• Performs Root Cause Analysis (RCA) and creates RCA reports to document lessons learned and CSI / CPI opportunities
• Applies best business practices to assess, develop, maintain, and update ITIL infrastructure documentation
• Provides ITIL training and facilitate knowledge transfer among Contractor and Government personnel
• Recommends vision, strategy, and goals for each process to the Government. Recommend, for Government approval, and track an objective measurement structure to evaluate the current state of each process
• Identifies and recommends improvement actions
• Gathers, processes, and analyzes the process data used to report information to the Program Manager
• Manages small to large projects in a cross-functional environment

Basic Qualifications:

• Active Secret Clearance
• Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD
• Information Technology Infrastructure Library Manager’s Expert Certificate or higher
• Possess DoD 8570.01-M Information Assurance Technician (IAT) Level II Baseline Certification
• Must posses an active, OR have the ability to obtain within 90 days of hire date, an ITIL Foundations Certification

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