Peraton is seeking a highly skilled Quality Assurance Manager (QAM), that is intimately familiar with United States (U.S.) Special Operations Command (USSOCOM) is a Combatant Command. The QAM will have significant relevant experience working with Special Operations Forces (SOF) Information Environment (SIE). The QAM will lead a team in to rapidly develop and deploy innovative solutions on a resilient global network.  

The QAM will serve as the lead for ensuring quality of work performed under this TO meets the customer expectations and objectives. The QAM works in coordination with the IT Management Office (ITMO) to provide timely acknowledgement and coordination of requests, problem identification, root cause analysis, escalation, resolution, and closure for all issues. The QAM will provide support in business planning and implement new strategic initiatives to improve business processes. The QAM needs to understand customer needs, help to define prioritization and sequencing, and lead activities. The QAM will lead key discussions from both business and technical perspectives.

QAM Roles and Responsibilities:

QAM is accountable to the SITEC 3 EOM Program Manager and is responsible for customer satisfaction of SIE users supporting SOF mission execution across Enterprise, Theater, and Component Commands. Duties include, but are not limited to, tracking and measuring the successful delivery of SIE capabilities and services to the USSOCOM enterprise, mission commanders, and stakeholders within all required performance metrics; and, providing direct input to the PM in support of monthly status and program reviews. Occasional travel to areas of responsibility is expected. Specific duties include:

• Oversee and manage the quality assurance and continual improvement program
• Develop and refine the program Quality Service Management System & Quality Management Plan.
• Design, facilitate, and support the program’s Preventive and Corrective Action process and track corrective/preventive actions to closure
• Apply Risk and Opportunity Management principles and develop processes and procedures; drive risk mitigation, opportunity capture, and issues resolution across all stakeholder disciplines throughout all phases of the program lifecycle
• Lead or participate in Continuous Improvement activities, after-action reviews, corrective / preventive actions, root cause analysis, lessons learned, and other independent reviews
• Facilitate investigation of problems; assist team in developing disposition recommendations as well as corrective actions for recurring discrepancies
• Analyze quantitative data using statistical methods and tools, define and coordinate key metrics and subsequently present meaningful information for project review
• Assess program performance, deliverables, and risks to ensure strong program performance, mission success, and adherence to contractual requirements and the program Quality Management System; advise program leadership and staff on all Quality-related matters.
• Works independently, completes tasks and works autonomously with minimal supervision

Required Qualifications: 

• 12 years of experience required, may have supervisory or management experience
• TS clearance or above
• Possess a minimum of five years of experience as a quality manager managing large teams comprised of on-site, remote, geographically dispersed personnel with a minimum of five years of experience as a technician performing IT Service Desk or Desktop Engineering requirements.
• Possess a minimum of five years of experience implementing and managing process improvements or automations within an IT environment.
• Possess a minimum of five years of experience supporting high-level and Senior Government Executive customers with IT requirements.

• Strong working knowledge of and experience in the following standards ISO 20000-1:2018 and/or ISO 9001:2015
• Experience in Quality assurance and quality controls, and Continual Improvement methodologies, processes and tools. 
• Working experience with Agile and Agile Tools (e.g., Jira, etc.).
• Working knowledge of statistical methods and tools (e.g., Minitab, etc.)
• ITIL Foundation certification

Desired Qualifications:

• One or more Industry certifications in Quality Management (e.g., American Society for Quality (ASQ), Lean Six Sigma (LSS)
• ITIL Expert / Managing Professional certification
• Agile certification (e.g., SAFe™, Kanban, Scrum, etc.)
• Expert knowledge and experience with statistical methods and tools (e.g., Minitab)
• ITSM tools (e.g., ServiceNow, Remedy)