We are hiring for a Software Developer/Help Desk Specialist in Chièvres Air Base, Belgium (SOFA position). 

What you'll do:

• Provide Command, Control, Communications, Computers and Information Management (C4IM) Support.
• Support End-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners.
• Primary point of contact for processing trouble tickets assigned to the USAG Information Management Office (IMO) group.
• Process and maintain NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts.
• Install and configure Army NIPR/SIPRNet images on computers.
• Analyze system faults, troubleshoot, and run diagnostic tests on hardware to detect problems and establish and maintain records on repairs, downtime, changes and updates.
• Design and create SharePoint sites; set permissions based on customer requirements;
• Develop, maintain and document new and current SharePoint solutions and workflows.
• Develop web parts, import/export data, and integrate document management systems.
• Provide technical SharePoint support and problem resolution, as well as, user training.
• Provide weekly and monthly status reports documenting work performed.

Customer Relationship:

• Participate in customer visits and service reviews. 
• Respond to service, product, technical, and customer questions in an urgent fashion.
• Excellent communication and customer service skills

5 years with BS/BA; 3 years with MS/MA; 0 years with PhD; in lieu of degree, 9 years of applicable experience will be acceptable.

What you'll need:

• Demonstrable experience in the fielding, management, configuration, repair and system program aspects of hardware desktop support in an enterprise setting.

• Demonstrable experience in Windows 10/11 Professional, Microsoft Active Directory and Storage Area Network (SAN) administration.

• Experience in the administration, support, design, and development in the Microsoft 365 cloud.

• Expertise in determining customer requirements and automating processes via SharePoint Online and the Power Platform.

• Knowledge of system administration and technical practices to resolve customer IT problems.
• Active Directory Administration, Windows Desktop Support and MS Office Support. 
• Ability to multi-task and handle changing priorities set by the client. 
• Aspects of SharePoint Online functionality. 
• Power Apps 
• Power Automate

Preferred Experience:

• Microsoft Teams
• Power BI

Education and Experience Required:

• DoD 8570.01 IAT Level II Certification
• Proficient in the execution of administrative tasks assigned to SharePoint Site Collection Owners
  
• Computing Environment Windows 10 (can be done during on-boarding)
  
• Active DOD Secret Clearance