Peraton is seeking a Systems Support Technician to join our team of qualified, diverse individuals. The ideal candidate will become part of Peraton’s Federal Bureau of Investigates (FBI) Enterprise Enterprise Operations Center (EOC) Network Operation Center (NOC) Support Services program providing IT Service Desk support.  The NOC provides continuous (24x7x365) IT Service Desk supporting approximately 70,000 FBI accounts across 500+ locations within and outside the continental United States. The NOC provides Tier 2 Network Performance Monitoring and Support and Tier 2 System Administration Monitoring and Support.  The NOC supports the FBI’s IT Critical Incident Management (CIM) Program, which supports the FBI’s Strategic Information and Operations Center (SIOC), National Crisis Command Center (NC3), and Field Office Command Posts, among other critical incidents. The NOC provides a single point of contact for end users to receive technical support, request technical services and receive status about existing requests. The NOC will provide Tier 1 and  Tier 2 services that are critical to the successful operation of a technical support environment as it is the focal point for communication between technical solver groups. The IT Service Desk is central to the operational service model and is the focal point for end-to-end service delivery across the service operation lifecycle.  

The Systems Support Technician role will be located in Pocatello, ID. 

 Day to Day Work Responsibilities may include:  

• Provides user and system administrator support, including knowledge transfer and troubleshooting.
• Supports and maintains integrated hardware and software solutions.
• Provides user and system administrator support, including knowledge transfer and troubleshooting.
• Conducts user and system administrator training sessions.
• Adds or modifies hardware and software solution components to correct defects, improve performance, and incorporate additional capabilities.
• Identifies and implements patches and upgrades as appropriate.
• Maintains and improve customer satisfaction by providing troubleshooting with the ability to identify and report on routine issues.
• Assists other systems support personnel assigned to the project as necessary.
• Support continuous, innovative, and proactive operational Tier 1/2 Network performance monitoring and support.
• Support NOC 24x7x365 operations to stabilize and optimize network performance providing high availability.
• Support network monitoring to include the transport layer, from core nodes down to the individual end-nodes and support of all networks and network devices.
• Identification, isolation, tracking, resolution, and documentation of network hardware or enterprise applications software problems, failures, or faults which may impede the end-user's ability to communicate effectively with other users, servers, or devices on the network.

0 years with BS/BA; 4 years no degree

• Must have proven experience supporting business systems with focus of experience:
• Identifying and resolving solutions to more difficult problems.
• Supporting small to medium sized systems.
• U.S. Citizenship required; active Top Secret security clearance is required.
• Demonstrated analytical and communications skills.
  
  Must be able to support rotating Weekend On-Call support.

Preferred Qualifications:  

• Experience supporting the FBI SCINet, FBINet, UNet, and/or the BlackNet transport network.
• Experience supporting small to medium Information Technology business operations and systems.
• Industry relevant certifications.