Peraton is seeking a Tier 2 Network Operations Center (NOC) Supervisor to join our team of qualified, diverse individuals.

The ideal candidate will become part of Peraton’s Department of Homeland Security (DHS) Datacenter Consolidation and Cloud Optimization (DCCO) program providing IT mentorship and Service Desk support.  The NOC provides continuous (24x7x365) monitoring and support and Tier 2 System Administration Monitoring and Support. The NOC provides a single point of contact for end users to receive technical support, request technical services and receive status about existing requests. The NOC will provide Tier 1 and Tier 2 services that are critical to the successful operation of a technical support environment as it is the focal point for communication between technical solver groups. The Tier 2 NOC is central to the operational service model and is the focal point for end-to-end service delivery across the service operation lifecycle. 

The Tier 2 NOC Supervisor role will be Telework and require a professional environment free of distractions.

 Day to Day Work Responsibilities:  

• Maintains and improve customer satisfaction by providing troubleshooting with ability to identify and report on routine issues.
• Maintain integrated hardware and software solutions.
• Adds or modifies hardware and software solution components to correct defects, improve performance, and incorporate additional capabilities.
• Provides user and system administrator support, including knowledge transfer and troubleshooting.
• Assists other systems support personnel assigned to the project as necessary.
• Support continuous, innovative, and proactive operational Tier 1/2 Network performance monitoring and support.
• Support effective and continuous NOC (24x7x365) network support to optimize network performance and utilization of network assets to promote a stable and secure network infrastructure providing high availability.
• Support continuous global and all enclaves monitoring network monitoring to include the transport layer, from core nodes down to the individual end-nodes and support of all networks and network devices.
• Identification, isolation, tracking, resolution, and documentation of network hardware or enterprise applications software problems, failures, or faults which may impede the end-user's ability to communicate effectively with other users, servers, or devices on the network.
• Perform system patching and compliance activities.
• Lead and supervise fellow Tier 2 NOC technicians.
• Plan, Schedule, and monitor Tier 2 NOC technicians' day to day activity to ensure efficient and productive work.

Basic Qualifications: 

• Minimum of 6 years of experience.
• U.S. citizenship with the ability to obtain and maintain a DHS Entry on Duty (EOD) clearance, which must be secured before the start date
• Strong written and verbal communication skills to effectively document incidents, mentor team members, and interact with cross-functional teams
• Minimum of 5 years of IT experience, with a focus on network operations, systems administration, and Tier 2 support
• Previous supervisory or team leadership experience in a Network Operations Center (NOC) or a similar technical environment, with a track record of managing and mentoring a team
• In-depth knowledge of network monitoring and troubleshooting tools (e.g., SolarWinds, Nagios, Splunk) and experience managing ITSM ticketing systems like ServiceNow and Atlassian JIRA
• Hands-on experience with network and system administration in both Windows and Linux environments
• Familiarity with cloud environments (AWS, AWS GovCloud, or similar) with a focus on cloud network performance monitoring
• Proficiency in scripting or automation for system monitoring and reporting (e.g., Python, Ansible), which helps optimize response times and reduce manual workload in NOC operations
• Ability to manage and troubleshoot complex network issues across all OSI layers, including transport and application layers, with expertise in identifying root causes and implementing corrective measures
• Strong written and verbal communication skills to effectively document incidents, mentor team members, and interact with cross-functional teams
• Availability and commitment to work in a telework environment free of distractions, with flexibility for on-call duties as needed in a 24x7x365 environment

Preferred Qualifications:

• Experience with AWS or AWS GovCloud a plus
• Any leadership/management experience or certifications are a plus